Security Operation Center services:
- Asset Survey
In order for the SOC to help your company stay secure, they must have a complete understanding of what resources they need to protect. Otherwise, they may not be able to protect the full scope of the network. An asset survey should identify every server, router, firewall under enterprise control, as well as any other cybersecurity tools actively in use.
- Log Collection
Data is the most important thing for a SOC to function properly and logs serve as the key source of information regarding network activity. The SOC should set up direct feeds from your enterprise systems so that data is collected in real-time. Obviously, humans cannot digest such large amounts of information, which is why log scanning tools powered by artificial intelligence algorithms are so valuable for SOCs, though they do pose some interesting side effects that humanity is still trying to iron out.
- Preventative Maintenance
In the best-case scenario, the SOC is able to prevent cyberattacks from occurring by being proactive with their processes. This includes installing security patches and adjusting firewall policies on a regular basis. Since some cyberattacks actually begin as insider threats, a SOC must also look within the organization for risks also.
- Continuous Monitoring
In order to be ready to respond to a cybersecurity incident, the SOC must be vigilant in its monitoring practices. A few minutes can be the difference between blocking an attack and letting it take down an entire system or website. SOC tools run scans across the company’s network to identify potential threats and other suspicious activity.
- Alert Management
Automated systems are great at finding patterns and following scripts. But the human element of a SOC proves its worth when it comes to analyzing automated alerts and ranking them based on their severity and priority. SOC staff must know what responses to take and how to verify that an alert is legitimate.
- Root Cause Analysis
After an incident occurs and is resolved, the job of the SOC is just beginning. Cybersecurity experts will analyze the root cause of the problem and diagnose why it occurred in the first place. This feeds into a process of continuous improvement, with security tools and rules being modified to prevent future occurrences of the same incident.
- Compliance Audits
Companies want to know that their data and systems are safe but also that they are being managed in a lawful manner. SOC providers must perform regular audits to confirm their compliance in the regions where they operate.